FAQ
General
Q: What is DingPlants?
A: DingPlants is a specialized plant shop that offers a wide variety of indoor and terrarium plants. We aim to provide customers with high-quality, carefully curated plants to enhance their living spaces.
Q: Where is DingPlants located?
A: DingPlants currently is located in Boston where we grow indoor house plants in a truly indoor environment. We don't have a physical store, but our website is user-friendly, making it easy for you to explore and purchase your favorite plants from the comfort of your home.
Q: Can I visit DingPlants in person?
A: As of now, DingPlants is exclusively an online store. We don't have a physical storefront for in-person visits. This allows us to reach plant enthusiasts worldwide and provide a seamless shopping experience through our website.
Ordering and Shipping
Q: How do I place an order?
A: To place an order, simply browse our website, choose the plants you'd like to purchase, and add them to your cart. Follow the checkout process, providing the necessary information for shipping and payment. Once your order is confirmed, you'll receive a confirmation email with your order details.
Q: What payment methods does DingPlants accept?
A: DingPlants accepts major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through popular online payment platforms.
Q: How is shipping handled?
A: We partner with reliable shipping carriers to ensure your plants reach you in excellent condition. Shipping costs and delivery times vary based on your location. You can find detailed information about shipping during the checkout process. We offer free heat packs for all winter orders and automatic shipment holds for any extreme weather.
Q: Do you ship internationally?
A: Yes, DingPlants ships internationally. International shipping rates and delivery times are calculated during the checkout process. Please note that some restrictions may apply based on your country's regulations.
Plant Care and Maintenance
Q: How do I care for my plants?
A: Each plant needs its unique care, we always recommend a little research on Google before you make your purchase, but in general, high humidity, indirect sunlight or grow light, and warm comfy indoor temperatures are recommended for most of our collections. If you have specific questions about plant care, feel free to reach out to our customer support team for personalized advice.
Q: What if my plant arrives damaged?
A: We take great care in packaging our plants to minimize the risk of damage during transit. In the rare event that your plant arrives damaged, please contact our customer support team within 24 hours of receiving your order. Include photos of the damaged plant, and we'll assist you in resolving the issue.
Returns and Refunds
Q: What is DingPlants' return policy?
A: Our return policy allows for returns within 7 days of receiving your order. Buyers are responsible for return postage. Please refer to our Returns and Refunds page for detailed information on the process and eligibility criteria.
Q: How do I request a replacement or refund?
A: If you're unsatisfied with your purchase, email us at dingplants@gmail.com with your order number, reason, and photos for the replacement or refund request. We will guide you through the process and address any concerns you may have.